From the start of Pre-implementation planning, Leecare supports your team with tried and true methodologies that help you achieve maximum benefit from the clinical, financial, and administrative capabilities of the Leecare Platinum6 Suite.
“Since the introduction of Leecare, our ACFI funding is higher.”
Carolyn Kwok, Deputy CEO
Our Consultants (many of whom are former senior care professionals) are at your side to guide you through implementation and training. Your dedicated Account Manager gives you a clear view of your utilisation of the Platinum5 suite — where you’re excelling and where you might need some help. And, we have an experienced team of Customer Support experts ready and waiting when challenges arise. Our people are focused on providing the best customer experience possible. Because your success is important to us.
More on how we support you
With 900+ successful and sustained implementations of Residential Care and Retirement Village organisations under our belt, we’ve learned a few things about setting our customers up for success.
Our proven implementation methodology is designed to ease you into becoming more familiar with our platform. In-depth training can be delivered in the way that works best for your team – onsite or online. Gain the experience you need to maximize your utilization of Leecare. Improve resident outcomes. Improve the operational management of your organization.
In addition to defining the phases of implementation, and the training requirements that best suit your needs, our team helps you set measurable objectives to determine success. We also work with you to set strategies to encourage user engagement, track utilisation and adherence to your internal processes.
Our Consultants include trained clinicians in nursing, and facility management, as well as financial and administrative professionals.
Our unique training options include a selection of onsite, web-based and on-demand training programs, as well as ongoing subscriptions for retraining existing or new staff.
Experience has taught us that organizations need training options beyond traditional offerings. RightTrack is a unique, subscription-based training program, offering unlimited access to online courses designed to develop and enhance your teams’ skills with Leecare. RightTrack is an excellent solution for training new staff and for deploying refresher courses to maintain maximum utilization.
Your dedicated Account Manager is evaluated on one objective – your satisfaction.
By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximise your utilisation of the Leecare application. They will also conduct regular business reviews to measure actual utilisation against your objectives and will make recommendations for improvement as needed.
Our customer success and technical account management teams are always available to find quick, helpful answers for regular and emergency support situations. Teams are regionally dedicated, so they also understand and can provide solutions for localised issues.
More about supportLearn more about our dedicated partners and the benefits they offer to Platinum6 users
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